Frequently Asked Questions
Q: How do I register?
A: Registration for POZ Personals is easy, free—and required. Click here for a step-by-step guide to signing up and building a profile.
Q: Is POZ Personals completely free?
A: In December 2009, a new premium membership level was introduced requiring a credit card. The basic POZ Personals service remains free. Going forward, new enhanced services may be added to one or both of the levels.
Q: On the sign-up page, I can't find the year I was born.
Username and password
Q: I forgot my username or password?
A: Please click here and type in either your username OR the e-mail address you signed up with. We'll send you a reminder.
Q: How do I change my username?
A: You can't change your username. You're welcome, however, to register with a different username and set up a new profile—and then make the first inactive (on your Edit Profile page).
Q: How do I change my password?
A: Log in to your account and choose Edit Profile from the Personals Menu in the top right corner of your screen. Scroll
all the way down to the end of the page, change your password—and then submit your changes.
Q: What is included in the new premium membership level?
A: The premium membership level currently includes the following services:
- See up to the most recent 200 footprints left on your profile
- Save your favorite searches for one-click reuse every time you log in
- New member alert service. Get daily emails with new members that match your saved searches
- Control who will find you in searches with Search Blocker
- No need to complete Captchas to send messages and flirts
- Your listing will appear at the top of all appropriate searches
- Unlimited message sending
- Search premium accounts only
- Search online users only
- Receive messages from premium accounts only
Q: What does the premium membership cost?
A: The current POZ Personals premium membership options are:
- 1 month $9.99
- 3 months $19.99
- 6 months $29.99
- 12 months $49.99
Q: What does 'recurring' mean?
A: Your POZ Personals premium membership will automatically renew for periods of the same duration as the originally selected term until such a time as you cancel the membership.
Q: How do I cancel my premium membership?
A: There are currently two options for canceling your premium membership. On the Personals Menu select Edit Premium Info and follow the directions. Or you can send an email to firstname.lastname@example.org with your POZ Personals username and a request to cancel your premium membership. Please note after you cancel, you'll enjoy membership benefits until the end of your then-current membership term; your membership won't be renewed after that term expires. However, you won't be eligible for a prorated refund of any portion of the membership fees paid for the then-current membership period.
Q: How do I change my profile?
A: Log in to your account and choose Edit Profile from the Personals Menu in the top right corner of your screen.
Q: Why isn't my photo showing up in my profile?
A: Your photo must be less than 200K in size and in the jpeg format in order to upload onto POZ Personals. If you have all that right, click on Edit Profile on the left side of your screen, scroll down to Manage Photo and try again.
Q: How can I remove a photo from my profile?
A: Click on Edit Profile on the left side of your screen, scroll down to Manage Photo and check the box in item #2.
Q: Why doesn't the photo I uploaded appear on other members' search results?
Trouble opening pages
Q: Why can't I open profiles or read messages?
A: Your browser may have a pop-up blocker to block ads. If you have trouble opening pages in POZ Personals, try resetting your blocker to "normal" instead of "strict" when you browse our site. Or turn off your pop-up blocker completely.
Q. How do I make sure nobody knows my e-mail address?
A. The only way other members can find out your e-mail address is if you choose to give it to them yourself.
Q. How does POZ Personals protect my privacy?
Q. How can I stop somebody from sending me POZ Personals messages and flirts?
A. If you want to stop receiving messages from another member but they keep sending them, click on "block this user" on one of their messages to you. This will also stop them from appearing in any of your search results.
Q. How do I report another member who is abusive or harassing?
A. Send an e-mail to email@example.com with the member's username and a detailed description of your experience. We will investigate the issue and take appropriate action.
Q: What if I am offended by text or pictures in someone else's profile?
A: Please send a detailed description of the material you find offensive to firstname.lastname@example.org. Depending on the issue and how many members submit complaints, we may ask the member to change the content.
Avoid scammers and spammers
Q: How do I avoid getting duped by scammers?
A: Trust your instincts! If it doesn't seem right, it probably isn't. Any POZ Personals member who is asking you for money is either a scammer or is simply violating POZ Personals rules on soliciting. NEVER give out personal information such as Social Security numbers, bank account numbers, credit card account numbers, etc. Report all scammers to email@example.com. Make sure you include their username and any messages they sent to you. We need your help to catch them!
Q: What can I do to stop scammers and spammers from contacting me?
A: We are constantly adding behind the scenes scam and spam controls to help catch them before they start contacting members. For those we miss, we offer the following individual controls you can use to stop scams and spam.
- In your Personals Menu click on Edit Profile and scroll down to "Require CAPTCHA for members sending me new messages." Choose "yes" then submit. Members trying to send you a message will have to first enter text for verification.
- To block a specific member from sending you messages or flirts, click the "block me" button found on any message or flirt you have received. This will also stop them from appearing in any of your search results.
- To report a member sending inappropriate messages, please click the "report me" button on any inappropriate message you have received. We will investigate and close the account promptly if appropriate.
- Premium members only: In your Personals Menu click on Edit Profile and scroll down to "Accept communications ONLY from premium members." Choose "yes" then submit. Only premium members will be able to send you messages.
Q: I can't log in! I got a message saying: "I am sorry, we cannot find your info. Please contact us."
A: Make sure you've typed in your username and password correctly. If you are sure you have it right, e-mail us at firstname.lastname@example.org and describe exactly what happened. Make sure to include your POZ Personals username.
Q: After logging in, the screen says "Page Loading?" but then it doesn't change. What should I do?
A: Sometimes browsers get stuck between pages. Try hitting your browser's reload or refresh button. If you still have problems, back up and try again or turn off your computer for a while.
Catch of the day
Q: What is Catch of the Day?
A: Catch of the Day is a great way to get a little extra attention! We select certain member photos to appear in prominent spots throughout the site. To be considered for Catch of the Day, say so when you sign up or e-mail us your username at email@example.com—and make sure to include your POZ Personals username.
Q: What's a Hot List?
A: A Hot List is a list of member profiles you happen to like or want to keep track of.
Q: How do I add someone to my Hot List?
A: Click on the "Hot-List me" button on your search results or on the member's profile. The member will show up on your Hot List.
What, no action?!
Q. Why is no one sending me messages or flirts?
A. Did you add a photo? Photos dramatically improve your chances of getting a response. Also, the more information you provide in your profile, the better. Try working on your profile a little—and sending out your own messages and flirts!
Closing your account
Q. How do I hide my POZ Personals account?
A. To temporarily "hide" your account so that nobody can find your profile, please click on the Edit Profile button on your Personals Menu and scroll down to Your Account: "Hide this account for now". Choose "yes" next to that question and submit. Click "no" to unhide your account.
Q. How do I cancel my POZ Personals account?
A. To premanently cancel your account, please click on the Edit Profile button in the Personals Menu and scroll down to Your Account: "CAREFUL! Choosing yes here will permanently CANCEL your account". Choose "yes" next to that question and submit. Note this can't be undone. If you have a question about canceling your account, please e-mail firstname.lastname@example.org. Make sure to include your POZ Personals username.